As a person in leadership, we each know the critical need to communicate effectively. Yet, communication can be tricky. No doubt about it. Especially when the topic is potentially difficult or sensitive.
In particular, the method of communication can be the trickiest part. This is especially true regarding the use of email. With emails, it can be very difficult to clarify our tone and intent. And stuff gets forwarded without our knowledge or permission. ...Just sayin'.
As a result, I personally have come to the conclusion that many things are better communicated face-to-face. Rather than by email.
This is especially true with personnel matters or when trying to resolve misunderstandings with friends or co-workers. Or when providing corrective feedback with people about whom we care.
Yes, most of us have already learned that people can get hurt by emails that contain vague phrases or unintended secondary interpretations - or when emails are forwarded beyond the circle of the intended recipient.
Did I mention that stuff gets forwarded?
It takes courage to have face-to-face discussions. That’s why courage is a leadership trait. As we’ve said before, you are an influencer; a leader. Be courageous.
Back to the main point…when we were kids, many of us heard the 19th century nursery rhyme by Mrs. George Cupples that goes like this, “Sticks and stones will break my bones, but words will never hurt me.” Nice try.
King Solomon, who is considered the King of Wisdom, had a different take on the subject. He said it this way, “There is life and death in the power of the tongue.” That's calling a spade a spade. I think the wise King likely had a reality-based view of the subject. He'd made a few mistakes. And had a few scrolls forwarded to him.
Communication can indeed be tricky. Especially when the topic is potentially difficult or sensitive. That is why face-to-face communication often works best.
Oh, and yes, please do feel free to forward this...
